At Hospitality Experts, we understand that travel plans may change unexpectedly. This policy outlines our terms regarding cancellations, modifications, and refunds for bookings made through us.
1. Company Information
Hospitality Experts 📍 Pahalgam Road, Apple Valley, Kanelwan, Bijbehara, Anantnag, Jammu & Kashmir (192124) 📞 +91 77808 21904 📧 hospitalityexperts123@gmail.com
Cancellation charges are calculated on the total booking amount and vary depending on when the cancellation is made.
The date of cancellation will be considered as the date we receive your written request.
3. Cancellation Charges
Time of Cancellation
Cancellation Fee
30 days or more before travel
10% of total package cost
15–29 days before travel
25% of total package cost
7–14 days before travel
50% of total package cost
Less than 7 days before travel
100% (No refund)
Note: Some hotels, airlines, or third-party vendors may apply stricter cancellation policies, which will be communicated at the time of booking.
4. No-Show Policy
If a traveller fails to show up on the scheduled date or time without prior notice, no refund will be applicable. The booking will be treated as cancelled.
5. Refund Process
Refunds (if applicable) will be processed within 7–14 business days after confirmation of cancellation.
Refunds will be made using the same payment method used at the time of booking.
Transaction or service fees charged by banks, gateways, or third-party platforms are non-refundable.
6. Force Majeure (Unforeseen Events)
In case of cancellations due to unavoidable circumstances such as:
Political unrest, strikes, or government restrictions
Pandemic-related travel bans Hospitality Experts will make every effort to coordinate with service providers for partial refunds or rescheduling. Refunds in such cases will depend on the actual recoverable amount from third-party vendors.
7. Modifications or Date Changes
Requests for date changes or modifications must be made at least 15 days before the travel date.
Approval of changes will depend on availability and partner policies.
Additional charges may apply for any rescheduling or price variations.
8. Non-Refundable Components
The following are strictly non-refundable once booked:
Flight tickets, train tickets, or special permits
Hotel advance deposits where the policy specifies “non-refundable”
